Customer success

Enersee is experiencing rapid growth. We raised 1.2 million in capital in June 2023 and are currently in the process of scaling up. Our mission is to make more hospitals, offices, and industries energy-efficient. To achieve this dream, we need a Customer Success Manager to ensure our clients are satisfied and can maximize the benefits of our product.

Maarten & Joachim, the founders, have a clear understanding of our product's capabilities and its potential beneficiaries. While they know how to market our message, they need someone to guarantee the optimal user experience for our clients and build lasting, sustainable relationships. This is where you come in, right?

We are looking for a Customer Success Engineer with a passion for the energy sector. As a Customer Success Manager, your role involves ensuring the perfect user experience for our clients and establishing long-term relationships. Your responsibilities include:

• Implementing and enhancing onboarding processes.
• Maintaining relationships with clients, acting as their primary point of contact, and proactively addressing their needs.
• Identifying and understanding customer needs to ensure optimal product value.

It's about all-around customer success to ensure a seamless experience. Collaboration with various teams is crucial. You will closely work with the sales team to identify sales opportunities and successfully close deals. Smooth collaboration with the development team is also a must, integrating customer feedback into product improvements promptly.

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Difficult to describe accurately, as we're open to different people. We've listed a few things that we think are important to fit into the Enersee culture and qualities that complement our current team:

• Master’s degree in engineering or another analytical field.
• Fluent in English and Dutch or French.
• You are the trusted peer for our potential and current clients.
• Experience as a Customer Success Engineer with experience in the tech environment or someone with experience in energy management. In an ideal world, you can do both😉.
• Interest in energy management.
• You are the trusted advisor for our clients, so both technical and sales skills are crucial, with a focus on results.
• Excellent communication skills complemented by strong technical abilities.
• Accurate, proactive, and detail-oriented.
• Strong collaboration skills and the ability to work in a fast-changing environment.

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The material stuff:

• A market-conform base salary.
• Fringe benefits such as: some text
  • Meal vouchers
  • Eco vouchers
  • An electric company car OR a mobility budget
  • Hospitalization insurance for you (free) and your family members (discount)
  • 13th-month & double vacation pay
  • A laptop and a mobile phone
  • Mobile phone service and assistance with your internet costs.

We all have sustainable Enersee merch, little stuff that feels comfy or is fun to use, and also sustainable, the little extras…

The non-material stuff:

• On Monday and Wednesday, we work from Brussels. The other days you can work remotely or in the office, however, you prefer.
• We love to celebrate milestones. The day we raised the capital, we all went to an amazing restaurant with the team and +1s. New milestones, new celebrations.
• Once a week, we have a “Friday Win” session to celebrate our weekly achievements. Lunch and drinks are on us while putting the accomplishments of our team members in the spotlight. (and for the people that want to: we head into town afterward).

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